HSDPA Frequently Asked Questions

Q1. What is HSDPA?

A. HSDPA or High Speed Packet Access is essentially a collection of mobile telephony protocols that allow for improved utilization of the radio bandwidth. You are able to download and browse on the internet at high speed.

Q2. How does TXC provide HSDPA?

A. TXC provides an HSDPA service via the Optus wholesale 3G/HSDPA mobile network. TXC provides a USIM and/or USB STICK to provide you access to this.

Q3. How fast is HSDPA?

A. The maximum theoretical download speeds on Optus wholesale 3G/HSDPA is approximately 3.6Mbps. Based on internal testing, an end user can typically expect speeds between 500kbps to 1.5Mbps. Speeds can be slower or faster depending on location and time.

Q4. Am I eligible? How can I check?

A. You can check under .Service Availability. and .Coverage Maps. on the HSDPA section via our website which has a detailed qualification tool to see if you are within coverage.

Q5. How long does it take to receive my USM and/or USB stick?

A. Provided there are no impediments, the average time between submission and delivery is approximately 4 working days.

Q6. How long does it take to activate my HSDPA service?

A. Once you have received your package, you can log into your newly created user facilities to activate. New services take approximately 15 mins to activate.

Q7. Can I use my existing SIM?

A. No

Q8. If I am in a GPRS(2G) coverage area, will my service still work?

A. Your HSDPA service will still work, however the speed of the service will be greatly affected to the point of dial-up like speeds.

Q9. I am within coverage according to the maps yet I am unable to obtain speeds that what HSDPA can offer, why is this the case?

A. Please be advised that the current E169 USB sticks that TXC provide support both the 2100MHZ and 900MHZ frequencies for HSDPA. Regional areas with a different shade of orange depict the 900MHZ range only that can be captured for HSDPA use provided you have the supported hardware